A substantial customer default could severely impact your cash flow, potentially even triggering insolvency. If a customer cannot pay you, we will resolve your insurance claim in a few simple steps. We aim to pay all valid claims within 30 days of receiving all required documents from you.
When a customer becomes insolvent, you will receive a confirmatory letter from the administrators, which you need to send to us.
Once you’ve heard from the administrators, send us your original invoice, policy details, and the insolvency letter.
We check all your documents and keep in touch with you. When everything is approved, we aim to pay you within 30 days.
Martin’s Machines insures a £9,000 invoice for supplying a machine to Bob’s Bakery, who have agreed to pay within 30 days.
Bob’s Bakery fails to pay the invoice after 30 days after going insolvent, leaving Martin out of pocket.
Martin’s Machines receives a letter from the administrators confirming Bob’s Bakery is insolvent.
Martin sends over his invoice and policy documents to us by email, so we can review their claim.
We immediately assess Martin’s claim and keep him informed of any developments.
Martin’s claim is approved, and he receives £8,100 in payment (i.e. original invoice amount minus the deductible).